Privacy Policy
MPrivacy Policy – Fort Worth Non-Emergency Transportation (FWNEMT)
Effective Date: September 28, 2025
Last Updated: September 28, 2025
Fort Worth Non-Emergency Transportation (“FWNEMT,” “we,” “our,” or “us”) operates the FWNEMT website(s) and mobile application(s), including the FWNEMT Driver App. This Privacy Policy explains what information we collect, how we use it, and your rights and choices.
1. Information We Collect
From the Website
Device Information: IP address, browser type, operating system, time zone, cookies, pages visited, and referring URLs.
Personal Information: When you contact us through forms or email, we may collect your name, email address, phone number, and message details.
From the Mobile App
Personal Information: Name, phone number, email, and login credentials.
Location Data (Driver App): Precise, real-time location when the app is in use (for navigation, routing, pickups, drop-offs).
Trip/Service Data: Ride activity, timestamps, history, and service-related notes.
Device Information: Device model, OS version, app version, and identifiers for push notifications and security.
2. How We Use Information
We use collected information to:
Provide and improve our transportation services.
Authenticate users and manage accounts.
Schedule, track, and dispatch trips.
Ensure passenger and driver safety.
Provide customer support.
Analyze performance and improve app/website functionality.
Comply with legal, security, and regulatory requirements.
3. Sharing of Information
We do not sell personal data. We may share information only with:
Service providers (e.g., mapping, payment, hosting, notifications) strictly to operate the service.
Healthcare/facility partners involved in trip coordination (when necessary).
Regulatory or legal authorities if required by law, subpoena, or to protect safety and rights.
4. Data Security
Data transmitted through our website and app is encrypted via HTTPS.
Access to personal information is restricted to authorized staff.
We maintain reasonable technical and organizational safeguards.
⚠️ No system can be 100% secure, and we cannot guarantee absolute protection.
5. Data Retention
We retain personal data as long as necessary to provide services and comply with obligations.
Service data (e.g., trip records) may be kept for legal, billing, or compliance purposes.
When no longer needed, information will be securely deleted or anonymized.
6. Your Rights & Choices
Access/Correction: You can request a copy or correction of your data.
Permissions: You may disable app permissions (e.g., location) in device settings, but certain features may stop working.
Marketing Opt-out: If we send marketing communications, you may opt out anytime.
For EEA/UK residents (if applicable): You have rights to access, rectification, erasure, restriction, objection, and portability. Complaints can be filed with your local data authority.
7. Account & Data Deletion
We respect your privacy and provide you with the right to delete your account and personal data.
To request deletion, please email us at fortworthtransportation@gmail.com with the subject line “Account Deletion Request.”
Include:
Your full name
Phone number and/or email associated with your account
We will process deletion requests within 30 days.
Some data (e.g., billing or legal records) may be retained as required by law.
If you prefer to delete specific data without closing your account, please specify this in your request.
8. Children’s Privacy
Our website and app are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a minor has provided data, please contact us to request deletion.
9. Links to Other Websites
Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies when visiting those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Updates will be posted on our website and in the app.
11. Contact Us
If you have questions or requests about this Privacy Policy, please contact us:
Fort Worth Non-Emergency Transportation (FWNEMT)
📧 Email: fortworthtransportation@gmail.com
📞 Phone: 214-779-2265
🏢 Address: 1008 Tulip Pl., Crowley, TX 76036